Patient Access & Front Desk Coordinator

Regional Health Care Affiliates, Inc; Providence (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Regional Health Care Affiliates, Inc in Kentucky is seeking a Front Desk Receptionist to manage multiple incoming phone lines, greet patients, and schedule initial or follow-up appointments according to clinic protocols. The role requires high school education, strong guest service and communication skills, and the ability to work at a rapid pace while maintaining confidentiality.

Proficiency with EMR systems and MS Office is preferred.

Qualifications

• High School diploma or equivalent required; CMA preferred.
• Minimum 2 years related work experience.
• Excellent guest service and communication skills.

Responsibilities

• Answer incoming calls and greet visitors promptly.
• Schedule patient appointments per clinic protocols.
• Enter patient data into EMR and process messages.
• Assist with billing alerts and collect co-pays when applicable.
• Provide backup front desk coverage as needed.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High School diploma or equivalent

CMA preferred

Tools

MS Office

eClinical Works

Job description

Regional Health Care Affiliates, Inc in Kentucky is seeking a Front Desk Receptionist to manage multiple incoming phone lines, greet patients, and schedule initial or follow-up appointments according to clinic protocols. The role requires high school education, strong guest service and communication skills, and the ability to work at a rapid pace while maintaining confidentiality.

Proficiency with EMR systems and MS Office is preferred.