Clinic Front Desk & Patient Experience Specialist

OneOncology; Coeur d'Alene (ID); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan

Paid Time Off (PTO)

Professional development fund

Employee assistance program

Résumé du poste

Beacon Clinic in Coeur d'Alene, ID is seeking a Clinic Operator to handle daily front office duties and patient interactions. You will manage a multi-line phone system, assist with check-in/out, verify insurance, and collect payments, while maintaining a welcoming clinic environment.

The role requires compassionate communication, attention to detail, and proficiency with medical software and Microsoft Office. A high school diploma and medical office experience are preferred.

Qualifications

• Compassionate and caring bedside manner.
• Has strong communication skills, detail-oriented and organized.
• Excellent attention to detail and ability to balance competing priorities.
• Data management and organizational skills.
• Diagnostic and problem-solving skills.
• Computer software proficiency.
• Performs work in a professional, compassionate manner and provides excellent customer service.

Responsabilités

• Contributes to Beacon’s mission of delivering an unparalleled patient experience through daily front office duties and professional patient interaction.
• Manages a multi-line phone system, directing calls appropriately and handling messages efficiently.
• Assists patients with check-in/check-out processes, including intake forms, insurance verification, identification, and payment collection.
• Prepares patients for appointments by providing instructions and confirming necessary documentation such as insurance and medication lists.
• Maintains a clean, organized, and welcoming clinic environment across all patient and staff areas by performing routine cleaning and stocking duties.
• Utilizes medical software systems and Microsoft Office for administrative tasks, and operates standard office equipment including fax, copier, and scanner.

Connaissances

Compassionate bedside manner

Strong communication

Detail-oriented

Data management

Problem-solving

Computer proficiency

Formation

High School Diploma

Medical Office Experience Preferred

Outils

Medical software systems

Microsoft Office

Description du poste

Beacon Clinic in Coeur d'Alene, ID is seeking a Clinic Operator to handle daily front office duties and patient interactions. You will manage a multi-line phone system, assist with check-in/out, verify insurance, and collect payments, while maintaining a welcoming clinic environment.

The role requires compassionate communication, attention to detail, and proficiency with medical software and Microsoft Office. A high school diploma and medical office experience are preferred.