Patient Experience Front Desk Specialist

Inland Northwest Neurological Performance; Coeur d'Alene (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in the Spokane-Coeur d'Alene area is seeking a full-time Front Desk Staff member. This role requires managing receptionist duties, delivering exceptional customer service, and handling phone inquiries professionally. Ideal candidates will possess strong communication skills and basic computer literacy, with prior experience in a healthcare setting preferred. Join a team dedicated to improving patient outcomes in a supportive environment.

Qualifications

• Strong proficiency in managing phone inquiries and receptionist duties.
• Excellent customer service and communication skills.
• Basic computer literacy and familiarity with office management software.
• Ability to manage tasks effectively while maintaining attention to detail.
• Prior experience in a healthcare setting is a plus.
• High school diploma or equivalent; additional certifications are advantageous.

Responsibilities

• Manage receptionist duties and provide exceptional customer service.
• Handle phone inquiries with professionalism.
• Schedule appointments and maintain accurate records.
• Collaborate with team members for smooth daily operations.
• Deliver an excellent patient experience.

Skills

Phone Etiquette

Customer Service

Communication skills

Computer Literacy

Attention to detail

Education

High school diploma or equivalent

Tools

Office management software

Job description

A healthcare provider in the Spokane-Coeur d'Alene area is seeking a full-time Front Desk Staff member. This role requires managing receptionist duties, delivering exceptional customer service, and handling phone inquiries professionally. Ideal candidates will possess strong communication skills and basic computer literacy, with prior experience in a healthcare setting preferred. Join a team dedicated to improving patient outcomes in a supportive environment.