Clinic Front Desk & Patient Experience Lead

Panther Physical Therapy; Tillman Place (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Alliance PTP Partners is seeking a Front Office Coordinator for Excel Rehab and Sports Clemson in Clemson, SC. This full-time role makes the first contact with patients and provides essential administrative support for the outpatient clinic.

The position handles patient registration, insurance verification, co-pays, scheduling, and professional customer service while adhering to Medicare and HIPAA policies in a busy clinical setting.

Qualifications

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required.
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation.

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Alliance PTP Partners is seeking a Front Office Coordinator for Excel Rehab and Sports Clemson in Clemson, SC. This full-time role makes the first contact with patients and provides essential administrative support for the outpatient clinic.

The position handles patient registration, insurance verification, co-pays, scheduling, and professional customer service while adhering to Medicare and HIPAA policies in a busy clinical setting.