Patient Experience Coordinator – Medical Front Office

Panther Physical Therapy; Cleveland (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Rehab and Sports, an Alliance Physical Therapy Partner, is seeking a part-time Front Office Coordinator to join our team in Cleveland, TN. The Front Office Coordinator serves as the initial contact with patients and provides administrative support for the outpatient clinic, communicating policies, procedures, and insurance information professionally.

The role includes daily office duties, insurance copay collection, patient registration, scheduling, and ensuring a smooth patient experience

Qualifications

• High school diploma or GED required.
• Two years of experience in a medical office, customer service, or similar setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a busy environment.
• Basic computer skills including Microsoft Office and Outlook.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation.

Skills

Microsoft Office

Outlook

Communication

Organization

Multitasking

Education

High School Diploma or GED

Job description

Excel Rehab and Sports, an Alliance Physical Therapy Partner, is seeking a part-time Front Office Coordinator to join our team in Cleveland, TN. The Front Office Coordinator serves as the initial contact with patients and provides administrative support for the outpatient clinic, communicating policies, procedures, and insurance information professionally.

The role includes daily office duties, insurance copay collection, patient registration, scheduling, and ensuring a smooth patient experience