Excel Rehab and Sports Clemson - Front Office Coordinator

Alliance PTP, LLC; Clemson (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Excel Rehab and Sports, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to join our outpatient clinic. You will be the first point of contact for patients and coordinate administrative tasks, insurance information, and policy communication with staff and patients.

Responsibilities include handling daily office duties, assisting with patient registration, verifying benefits, and delivering professional customer service to ensure a positive patient experience

Qualifications

• Basic computer skills including Microsoft Office and Outlook.
• High School Diploma or GED required.
• Two years of medical office or customer service experience preferred.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee the collection of insurance co-payments and patient registration, and reconcile daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication.

Skills

Microsoft Office

Outlook

Communication

Multitasking

Education

High School Diploma or GED

Job description

Excel Rehab and Sports, an Alliance Physical Therapy Partner, is looking for a full-time Front Office Coordinator to join our team!

Summary

The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies.

Essential Duties and Responsibilities

• Complete daily general office and administrative duties
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Physical Demands

• The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.