Clinic Front Desk & Patient Access Specialist

Centennial Mental Health Center Inc.; Fort Morgan (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Centennial Mental Health Center Inc. seeks an Office Assistant to greet clients, check them in for a service line (medical, substance use, or mental health), and provide front-desk support. The role includes directing clients to billing, scheduling, and handling payments.

Strong communication and organizational skills are essential. The position supports a team-based care model, maintains patient privacy, and manages daily administrative tasks across clinic operations.

Qualifications

• Ability to prioritize work and manage time effectively and independently.
• Interpersonal and written/verbal communication with diverse individuals.
• Experience in a public office setting is preferred; QMAP cert required within 90 days.

Responsibilities

• Greet clients face to face or by phone in a pleasant, professional manner.
• Check-in clients for a single service line and assist with basic needs.
• Direct clients to Billing for financial questions and schedule appointments per protocol.
• Support office operations and respond to requests from clinics and partners.
• Handle payments and cash deposits following cashier protocols.

Skills

Prioritization & time management

Professional communication

Team collaboration

Customer service

Education

High school diploma or GED

QMAP Certification within 90 days

Public office experience (2+ years)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Centennial Mental Health Center Inc. seeks an Office Assistant to greet clients, check them in for a service line (medical, substance use, or mental health), and provide front-desk support. The role includes directing clients to billing, scheduling, and handling payments.

Strong communication and organizational skills are essential. The position supports a team-based care model, maintains patient privacy, and manages daily administrative tasks across clinic operations.