Clinic Front Office Lead: Patient Flow & Scheduling

Union General Hospital; Blairsville (Indiana County); On-site; USD 42,000 - 56,000; Full time

Job summary

Union General Hospital Clinics is seeking a Clinic Clerical Coordinator to manage front office flow, greet patients, schedule appointments, and handle registration and payments.

You will ensure accurate patient demographics, verify insurance, prepare HIPAA forms, and coordinate with providers and staff to maintain efficient clinic operations. The role requires a high school diploma, EHR and MS Office literacy, and 5+ years of healthcare clinic experience; travel as needed.

Qualifications

• Front Desk Lead must be computer literate and able to operate EHR and multiple Microsoft Office applications.
• Minimum of 5 years of Healthcare Clinic Experience.
• Ability to train front office staff and manage patient flow.

Responsibilities

• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in EHR if necessary
• Collects co-payments and outstanding balances
• Manages patient monies collected and closes batches at end of day
• Provides necessary release and HIPAA forms to patient for completion and signature
• Informs clinical staff or other appropriate parties of patient arrivals
• Ensures that insurance plan benefits are verified
• Ensures patient referrals are obtained as required by managed care plans
• Monitors schedule and organizes patient flow for office appointments
• Cancels and/or marks missed appointments as no show when necessary
• Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Practice Manager
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other office or billing staff and ensures that requests are handled promptly and effectively
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Responsible for reconciling daily deposits for the clinic and maintaining clinic financial logs
• Responsible for training of front office staff as it relates to front office duties
• Notifies management of any obstacles or needs the team might have or need in order to effective perform job duties
• Manages provider schedules and works in coordination with practice manager to block provider schedules for approved time off etc.
• Any other duties and/or special projects as assigned by practice manager/practice administrator
• Coordinate Drug Rep Lunches and Educational Meetings

Skills

Leadership

Customer service

Organization

Education

High School Diploma or GED

Tools

EHR software

Microsoft Office

Job description

Union General Hospital Clinics is seeking a Clinic Clerical Coordinator to manage front office flow, greet patients, schedule appointments, and handle registration and payments.

You will ensure accurate patient demographics, verify insurance, prepare HIPAA forms, and coordinate with providers and staff to maintain efficient clinic operations. The role requires a high school diploma, EHR and MS Office literacy, and 5+ years of healthcare clinic experience; travel as needed.