Clinic Front Desk & Epic EMR Coordinator

FirstHealth of the Carolinas; Pinehurst (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

FirstHealth of the Carolinas is seeking a Clinic Office Assistant to welcome patients, verify information, and manage the check-in/check-out process. You will load demographics and insurance in Epic EMR, obtain prior authorizations, and collect co-pays while balancing daily transactions.

The role includes handling patient communications, scheduling follow-ups, referrals, and maintaining HIPAA-compliant records in a fast-paced cardiology setting. A friendly, patient-focused demeanor is essential.

Qualifications

• Experience with Epic EMR and strong medical terminology.
• Excellent verbal and written communication skills.
• Ability to maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and manage check-in with identity verification and demographics.
• Load accurate patient data and insurance in Epic EMR; obtain prior authorizations.
• Collect co-pays and balance daily entries; discuss balances with patients at check-in/out.

Skills

Customer service

Communication

HIPAA knowledge

Medical terminology

Self-starter

Tools

Epic EMR

Job description

FirstHealth of the Carolinas is seeking a Clinic Office Assistant to welcome patients, verify information, and manage the check-in/check-out process. You will load demographics and insurance in Epic EMR, obtain prior authorizations, and collect co-pays while balancing daily transactions.

The role includes handling patient communications, scheduling follow-ups, referrals, and maintaining HIPAA-compliant records in a fast-paced cardiology setting. A friendly, patient-focused demeanor is essential.