Clinic Office Assistant

FirstHealth of the Carolinas; Fayetteville (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

FirstHealth of the Carolinas in Fayetteville, NC is seeking a patient-facing office coordinator with medical billing experience to join our team.

You will answer phones, schedule appointments, verify insurance, post payments, maintain patient demographics, and help ensure accurate coding (CPT/ICD-10) and privacy compliance.

Qualifications

• High school graduate; one-year technical college or certification preferred.
• Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

Responsibilities

• Answers phones, routes calls and takes accurate messages; triages basic patient care needs.
• Manages scheduling of patient appointments; registers new patients and maintains demographic and insurance data.
• Verifies insurance eligibility and scans insurance cards; checks patients in/out; uses ICD-10 and CPT codes for billing.
• Posts payments according to policy; reconciles financial data at day/end and month-end.
• Identifies barriers to communication and ensures privacy policies are followed.

Skills

Office software

CPT coding

ICD-10 coding

Phone triage

Education

High school diploma

Technical certificate

Tools

Practice management systems

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

. Experience with practice management systems.

• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.

Committed to and demonstrates excellent customer service when dealing with all types of

customers

Responsibilities

• a. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• b. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• c. Identifies barriers to communications.
• d. Verifies insurance eligibility, scans insurance card, and photo ID.
• e. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• f. Accurately and accordingly to policy, posts payments.
• g. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

Qualifications

High school graduate. One-year Technical College or certification preferred.

Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.