Clinic Front Desk & Billing Specialist

Appalachian Regional Healthcare (ARH); Hazard (KY); On-site; USD 29,000 - 42,000; Full time

Job summary

Appalachian Regional Healthcare Clinic in Hazard, KY seeks a Clinic Clerk to support efficient registration, discharge and billing processes. Responsibilities include collecting payor information, posting charges and payments, and maintaining patient charts with accurate records.

The role requires basic computer skills (Word/Excel), 60 wpm typing, and ability to work under stress while delivering courteous service to patients and their families.

Qualifications

• High School Diploma or GED (preferably with commercial courses, e.g., filing, office methods, business English).
• 3–6 months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.
• Must possess basic computer skills in Word and Excel.

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures, such as preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third‑party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Bills patients routinely within established policies and procedures.
• Determines billing methods for third‑party payor.
• Maintains required registers for Medicare, Medicaid and others as required.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Maintains income register and report of adjustments to accounts receivable.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• Keeps a record of all incoming toll‑charge calls.
• May serve as general receptionist for clinic, supplying non‑technical information regarding the clinic or refers questions to proper person.
• May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
• May make and maintain appointment schedules for Clinic Physicians.
• May secure required signatures on reports and records relative to release of information, according to policies of the clinic.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Types memos, correspondence, billing forms, etc., as needed.
• Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains log of patient charts issued and missing charts.
• Maintains work area in a clean and safe manner.
• Performs other related duties as assigned.

Skills

Typing 60 wpm

Organizational skills

Ability to work under stress

Basic computer skills

Medical terminology knowledge

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Office equipment operation

Job description

Appalachian Regional Healthcare Clinic in Hazard, KY seeks a Clinic Clerk to support efficient registration, discharge and billing processes. Responsibilities include collecting payor information, posting charges and payments, and maintaining patient charts with accurate records.

The role requires basic computer skills (Word/Excel), 60 wpm typing, and ability to work under stress while delivering courteous service to patients and their families.