Clinic Experience Associate

EVP Eyecare; Mesa, Chandler (AZ, AZ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision Discounts

Educational reimbursements for COA OR 

Job summary

Swagel Wootton Eye Institute in Mesa, AZ is seeking a full-time Front Desk Receptionist to greet patients, manage calls, and support daily clinic operations. Training is available.

You will handle check-ins/outs, answer questions about procedures, discuss fees, and assist with scheduling and deposits while delivering exceptional patient service in a fast-paced ophthalmology setting.

Qualifications

• Two years of patient/customer care experience (or equivalent).
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive in a friendly, professional manner.
• Answer and direct all incoming calls promptly and courteously.
• Answer general patient questions about procedures and refer when needed.
• Quote, discuss fees, co-pays, and financing options with patients.
• Check patients in and out and schedule appointments.
• Bill visits through insurance, collect payments, and enter CPT/ICD-10 codes.
• Assist with end-of-day counts and prepare accurate daily deposits.

Skills

Customer service

Microsoft Office

Communication skills

Attention to detail

Tools

Excel

Word

PowerPoint

Job description

Job Details

Job Location: Mesa - MESA, AZ 85206

Salary Range: $19.00 - $20.00 Hourly

Are you someone who cares about patients? Who loves solving problems? With great communication skills and attention to detail. If so, we would love to have you as part of our family.

Front Desk Receptionist

Swagel Wootton is looking for a full time Front Desk Receptionist for our Clinic, and we are wiling to train!

About Us

Swagel Wootton Eye Institute is a full-service ophthalmology provider committed to providing you with expert eyecare and quality vision correction through skilled medical, cataract, and refractive care. With 60 years of experience, Swagel Wootton’s team of board-certified eye doctors is committed to delivering the highest quality eye care in Arizona.

Our Mission

Our mission is to improve people’s lives through better vision and outstanding patient experiences.

What you will do

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger
• Assist with end of day counts and prepare accurate daily deposits

What we require

• Two years of patient/customer care experience (or equivalent customer related ability)
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
• Excellent oral and written communication skills
• Exceptional customer relationship skills

What we offer

• Medical
• Dental
• Vision Discounts
• Educational reimbursements for COA OR COT certifications
• 401(k) with generous company match and 100% vesting upon contribution
• Life Insurance
• Short Term & Long-Term Disability options
• Employee Assistance Program
• Generous time off plans and company paid holidays
• Uniform allowance

Swagel Wootton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Qualifications