Clinic Experience Associate

EVP Eyecare; Aurora (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision discounts

Educational reimbursements

401(k) with match

Life insurance

Disability insurance

Employee assistance program

Paid holidays

Uniform allowance

Job summary

ICON Eyecare is seeking a full-time Front Desk Receptionist to warmly greet patients, answer phones, and schedule appointments at our Aurora clinic. Training will be provided, and you will play a key role in delivering excellent patient experiences.

You will discuss procedures, fees, and financing options, assist with check-in/check-out, and handle payments and deposits with accuracy. A caring, professional demeanor is essential for success in this role.

Qualifications

• Two years of patient/customer care experience or equivalent.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about procedures and understand where to refer questions beyond your scope.
• Quote and discuss surgical fees, service fees, co-pays, payment policies, and financing options with patients.

Skills

Patient care

Microsoft Office

Excel

Word

PowerPoint

Communication skills

Customer relations

Job description

Job Details

Job Location: CCL Aurora - AURORA, CO 80012
Salary Range: $19.00 - $23.00 Hourly

Are you someone who cares about patients? Who loves solving problems? With great communication skills and attention to detail. If so, we would love to have you as part of our family.

Icon Eyecare is looking for a full time Front Desk Receptionist for our Clinic, and we are wiling to train!

Who we are…

ICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in Denver, Lone Tree, Golden, Westminster and Loveland. With over 20 years of experience, ICON Eyecare’s team of board-certified doctors in commitment to delivering the highest-quality eye care in Colorado.

What we do…

Our mission is to improve people’s lives through better vision and outstanding patient experiences.

What you will do…

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
• Assist with end of day counts and prepare accurate daily deposits.

What we require…”

• Two years of patient/customer care experience (or equivalent customer related ability)
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
• Excellent oral and written communication skills
• Exceptional customer relationship skills

What we offer…

• Medical
• Dental
• Vision Discounts
• Educational reimbursements for COA OR COT certifications
• 401(k) with generous company match and 100% vesting upon contribution
• Life Insurance
• Short Term & Long-Term Disability options
• Employee Assistance Program
• Generous time off plans and company paid holidays
• Uniform allowance

Icon Eyecare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.