Front Desk & Patient Care Associate - Eye Clinic

Swagel Wootton Eye Institute; Mesa (AZ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision discounts

Educational reimbursement for COA/COT

401(k) with company match

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

Paid holidays

Uniform allowance

Job summary

Swagel Wootton Eye Institute is seeking a full-time Front Desk Receptionist at our Mesa, AZ clinic. Training is available, and you will greet patients, answer calls, schedule appointments, and handle payments with accuracy.

You should have at least two years of patient/customer care experience and strong Microsoft Office skills, including Excel, Word, and PowerPoint. Excellent communication and customer relationship abilities are essential in this role.

Qualifications

• Two years of patient/customer care experience (or equivalent customer related ability).
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger
• Assist with end of day counts and prepare accurate daily deposits

Skills

Customer service

Communication

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Swagel Wootton Eye Institute is seeking a full-time Front Desk Receptionist at our Mesa, AZ clinic. Training is available, and you will greet patients, answer calls, schedule appointments, and handle payments with accuracy.

You should have at least two years of patient/customer care experience and strong Microsoft Office skills, including Excel, Word, and PowerPoint. Excellent communication and customer relationship abilities are essential in this role.