Surgical Counselor

Lasik; Mesa (AZ); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision discounts

401(k) with company match

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

Generous time off & holidays

Job summary

EVP EyeCare in Mesa, AZ is seeking a Surgical Counselor to educate patients on cataract and LASIK surgery, guiding them through scheduling, documentation, and pre-certification steps. The role includes coordination of pre-certification with insurance, discussing funding options, and ensuring smooth patient flow on the surgical day.

Responsibilities include setting dates, collecting paperwork, handling post-op communications, and creating medical documentation as needed.

Qualifications

• High school diploma or GED required.
• At least two years of work experience in a medical office setting.
• Kindness, empathy and patience when dealing with patients.
• Attention to detail.
• Comfortable with the sales aspect of specialty lenses.
• Ability to multi-task and work as a team member.
• Requires skills in operating computers, EHR, word processing software, fax machines and copiers.
• Bilingual in Spanish preferred.

Responsibilities

• Counsel and educate the patient about upcoming surgery and lens options.
• Set surgery dates, including post-surgical/treatment appointments.
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization.
• Confirm pre-certification from insurance carriers received prior to procedure.
• Discuss implant options and self-pay fees including financing options.
• Collect co-insurance or co-pays when applicable.
• Issue refunds for cancelled surgeries.
• Create H&Ps.
• Send for Medical or Retinal clearance as necessary.
• Obtain eyelid surgery authorizations.
• Answer patient calls.
• Send surgery operative notes and post-op documents to referring Optometrists.

Skills

Empathy

Attention to detail

Multitasking

Team player

Sales orientation

Computers

EHR

Microsoft Word

Bilingual (Spanish) preferred

Education

High school diploma or GED

Tools

EHR system

Microsoft Word

Job description

Job Details

Job Location: Mesa - MESA, AZ 85206

Salary Range: $22.05 - $23.00 Hourly

POSITION SUMMARY

Our Surgical Counselors are responsible for introducing and educating our patients on the cataract and LASIK surgery experience and are responsible for taking our patients through the process of preparing for the surgical day by coordinating scheduling, gathering needed documentation for pre-certification, providing patient education and knowledge of insurance carrier.

Optometric Technicians, MAs and Opticians welcomed to apply!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Counsel and educate the patient about their upcoming surgery and lens options
• Set surgery dates, including all post-surgical/treatment appointments
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization
• Confirm pre-certification from insurance carriers received prior to procedure
• Discuss implant options and self-pay fees including financing options
• Collect fees for specialty lensesCollect co-insurance or co-pays when applicable
• Issue refunds for cancelled surgeries
• Create H&Ps
• Send for Medical or Retinal clearance as necessary
• Obtain eyelid surgery authorizations
• Answer patient calls
• Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor)

QualificationsMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or general education degree (GED).
• At least two years of work experience in a medical office setting.
• Use of kindness, empathy and patience when dealing with our patient population
• Attention to detail
• Comfortable with sales aspect of specialty lenses
• Ability to multi-task
• Ability to work as a team member
• Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.
• Cooperates and effectively communicates with all staff members and physicians about patient matters.
• Word processing software, Microsoft Word.
• Bilingual in Spanish preferred

BENEFITS

• Benefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.

EVP EyeCare and its family of brands (including Dallas Eye Care Associates, PLLC, The Eye Academy of America, LTD, Swagel Wootten Eye Center LTDW, SWH Optometry PC, and Total Vision Eye Care Group LLP) is subject to, and intends to comply with, various federal, state, and local vaccination requirements and mandates. This position is subject to a mandatory vaccination requirement and, if hired, you will be required to prove that you have received the COVID-19 vaccine or have valid religious and/or medical reasons to not be vaccinated.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

EVP EyeCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.