Clinic Concierge & Patient Services Associate

Dignity Health; Santa Maria (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Dignity Health is seeking a Patient Services Professional to be the welcoming voice and central administrative support for our Pacific Central Coast Health Centers. You will ensure seamless patient experiences and efficient clinic operations through diverse engagements.

You will manage phone service, communications, and patient data, including demographics, insurance verification, and scheduling. You will process referrals, pre-registrations, and other clerical tasks while safeguarding sensitive

Qualifications

• Prior customer related service experience.
• Six months' experience in an outpatient setting as a Medical Office Receptionist.
• Equivalent amount of experience in a high-volume customer service role.
• Experience with multi-line phones.

Responsibilities

• Manage phone customer service and distribution of communications.
• Handle patient information including demographics and insurance verification.
• Schedule appointments and process referrals, authorizations, and pre-registrations.
• Perform clerical tasks and adapt to clinic needs while safeguarding sensitive data.
• Maintain professional communication and keep patients informed about delays and options.

Skills

Customer service

Phone etiquette

Attention to detail

Organizational skills

System proficiency

Tools

Multi-line phones

Job description

Dignity Health is seeking a Patient Services Professional to be the welcoming voice and central administrative support for our Pacific Central Coast Health Centers. You will ensure seamless patient experiences and efficient clinic operations through diverse engagements.

You will manage phone service, communications, and patient data, including demographics, insurance verification, and scheduling. You will process referrals, pre-registrations, and other clerical tasks while safeguarding sensitive