Patient Services Associate I

Pacific Central Coast Health Center; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Dignity Health's Pacific Central Coast Health Centers is seeking a Patient Services Professional to be the welcoming voice and central administrative support across clinics. You will manage phone inquiries, verify demographics and insurance, schedule appointments, and process referrals and pre-registrations to support smooth patient flow.

You will demonstrate excellent communication, attention to detail, organization, and data security.

Qualifications

• Prior customer related service experience.
• Preferred: six months in outpatient setting as a Medical Office Receptionist or similar; experience with multi-line phones.

Responsibilities

• Manage phone inquiries and provide courteous customer service.
• Verify patient demographics and insurance.
• Schedule appointments and handle pre-registrations and referrals.
• Process authorizations and other clerical tasks while protecting sensitive data.
• Maintain professional conduct and communicate delays or changes to patients.

Skills

Customer service

Phone handling

Job description

Where You\'ll Work

Dignity Health\'s Pacific Central Coast Health Centers (PHC) is a non‑profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast\'s award‑winning network of outstanding hospitals, imaging centers, laboratories, and post‑acute services.

One Community. One Mission. One California

Job Summary and Responsibilities

• As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You\'ll also process referrals, authorizations, pre‑registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.
• Consistently demonstrates customer service expectations.
• Uses scripted closing at every interaction. "Is there anything else I can do for you" over the phone and as patients leave the clinic.
• Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
• Keeps patient informed about appointment delays and offers solutions every 10 minutes.
• Consistently demonstrates competence as outlined in the job description.
• Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%.

Job Requirements

Required

• Prior customer related service experience.

Preferred

• Six (6) months\' experience in an outpatient setting as a Medical Office Receptionist or equivalent amount of experience in a high‑volume customer service role in another industry/environment.
• Experience with multi‑line phones.