Clinic Concierge & Patient Access Specialist

Simed Health; Ocala (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

401(k)

Profit sharing

Paid time off

Paid holidays

Wellness discounts

Job summary

SIMEDHealth in Ocala, FL is seeking a dedicated Full-Time Telephone Operator to greet patients, answer calls, and route inquiries. You will verify patient data, assist with scheduling, and support the front desk while upholding HIPAA and patient care standards.

The role requires strong communication, multitasking, and a welcoming demeanor to ensure a smooth patient experience from arrival to departure.

Qualifications

• Handles multi-line phone system
• Delivers courteous, professional service
• Verifies patient information and documents data electronically
• Helps schedule appointments and verify insurance
• Reads and interprets hospital schedules and call lists

Responsibilities

• Answer incoming phones and direct calls to appropriate extensions
• Provide general information about SIMEDHealth and services
• Verify patient information and update records in the chart
• Schedule appointments and manage electronic fax server
• Observe HIPAA and patient safety policies
• Retrieve and respond to voicemail messages
• Assist new patients with intake and coordination tasks
• Stay seated and professional during shifts

Skills

Phone etiquette

Customer service

Data entry

HIPAA compliance

Job description

SIMEDHealth in Ocala, FL is seeking a dedicated Full-Time Telephone Operator to greet patients, answer calls, and route inquiries. You will verify patient data, assist with scheduling, and support the front desk while upholding HIPAA and patient care standards.

The role requires strong communication, multitasking, and a welcoming demeanor to ensure a smooth patient experience from arrival to departure.