Clinic Clerical Lead - Crow Valley - Full Time

Trinity Health; Pleasant Valley Township (IA); On-site; USD 40,000 - 54,000; Full time

Job summary

Trinity Health in Iowa is seeking a Clinic Clerical Lead to oversee the day-to-day operations of the clinic network, ensuring smooth patient flow and efficient administrative processes. The role supports staff, scheduling, patient registrations, medical records, and billing, while enforcing policies and providing training.

The position emphasizes collaboration in a shared leadership environment, with responsibilities spanning scheduling, onboarding, and performance management, and requires 2+

Qualifications

• Associate degree or higher required; related field preferred.
• Minimum 2 years of prior experience in a medical office or healthcare setting.
• Ability to coordinate staff, scheduling, and patient flow.
• Experience with billing, demographics, code scanning, denials, and collections is a plus.

Responsibilities

• Oversees day-to-day clinic operations and staff coordination.
• Manages scheduling, onboarding, and staff education.
• Assists with payroll, timekeeping, and performance management.
• Addresses patient inquiries and improves clinic flow to ensure quality patient care.
• Leads meetings and huddles, ensuring safety and policy adherence.

Skills

Staff coordination

Scheduling

Billing

Medical records

Education

Associate's degree in related field

Tools

EHR software

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Tite:

Clinic Clerical Lead

Will support all Ortho locations

Position Purpose:

This position is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments, scheduling, patient registrations, and medical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects. The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.

Hours:

Full Time; 40 hours/week

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.

Minimum Qualifications:

• Must be comfortable operating in a collaborative, shared leadership environment.
• Associate's degree in related field required. Equivalent years of experience in related fields may be considered in lieu of Associate’s degree.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran