Clinic Clerical Lead - Full Time

MercyOne Medical Group; Davenport (IA); On-site; USD 42,000 - 55,000; Full time

Job summary

MercyOne Health System in Davenport, IA seeks a Clinic Clerical Lead to oversee day-to-day clinic operations, coordinate staff, and support scheduling, registrations, and medical records to ensure smooth patient flow.

The role involves process improvements, onboarding, payroll assistance, and collaboration with the management team to uphold the Trinity Health Mission and ensure quality patient care. Full-time, 40 hours per week, day shift.

Qualifications

• Must have Associate's degree in related field or equivalent experience.
• Minimum 2 years related experience in a medical office or healthcare setting.
• Proof of completion of Mandatory Reporter abuse training within 3 months of hire.
• Basic Life Support (BLS) certification or obtained within 3 months of hire.

Responsibilities

• Knows, understands, incorporates, and demonstrates Trinity Health Mission, Vision, and Values in behaviors and decisions.
• Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management.
• Addresses issues to improve clinic flow and ensure quality patient care. Responds to patient inquiries.
• Participates in meetings and ensures adherence to safety, infection control, and departmental policies.

Skills

Collaborative leadership

Education

Associate's degree in related field

Equivalent years of experience in related fields

Minimum 2 years experience in medical office/healthcare

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Tite:

Clinic Clerical Lead

Position Purpose:

This positionis responsible foroverseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The roleassistsin managing workload assignments, scheduling, patientregistrations,andmedical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects.The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.

Hours:

Full Time; 40 hours/week

Shifts length 8 hours

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Optimizesclinicoperations,assistingwithpatient registration, billing, demographics, code scanning, denials, and collections.
• Overseesstaff scheduling, onboarding,andeducation.Assistswithpayroll, timekeeping, and performance management
• Recognizes and addresses issues,improvingclinicflowand ensuring quality patient care. Responds to patient inquiries.
• Activelyparticipatesinmeetings,leadshuddles,ensuring adherence to safety, infection control, and departmental policies.

Minimum Qualifications:

• Must be comfortable operating in a collaborative, shared leadershipenvironment.
• Associate's degree in related fieldrequired. Equivalent years of experience in related fieldsmay be considered in lieuofAssociate’sdegree.
• Must have a minimum of2years of prior related experience in a medical office orhealthcaresetting.
• Proof of completion of Mandatory Reporter abuse training specific topopulationservedwithinthree (3) months of hire.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.