Clinic Supervisor: Gastroenterology Clinic

Trinity Health; Pleasant Valley Township (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Trinity Health is seeking a Clinic Supervisor for the Gastroenterology Clinic in Bettendorf, IA. The role oversees day-to-day clinic operations, staffing, and compliance while supporting a patient-centered approach.

Responsibilities include hiring, onboarding, staff coaching, budgeting, and ensuring efficient clinic workflow. The position offers a 40-hour work week, day shift (Mon-Fri) with a focus on quality care and regulatory adherence.

Qualifications

• Reading, writing and understanding English; effective communication with patients, visitors and colleagues.
• Experience in clinic/physician office settings; CPT codes, billing and collection practices.
• Must supervise staff, coordinate schedules, onboarding and performance appraisals.
• Knowledge of budgeting, reporting, and use of office management software.

Responsibilities

• Hire, onboard, coach and appraise performance of clinical staff.
• Schedule, orient, train and develop assigned colleagues; report hours for payroll.
• Monitor clinic protocols, workflows and performance to ensure efficient patient flow.
• Coordinate with clinic team to integrate charging/reimbursement changes.
• Promote patient-centered care and positive patient experiences.
• Develop and monitor clinic budget; reconcile daily deposits.
• Ensure compliance with policies and regulatory requirements.
• Maintain licensure/certification for staff and cross-cover as needed.
• Oversee clerical staff and participate in performance improvement activities.

Skills

Collaborative leadership

Strong English communication

Office management

Budgeting and financial reporting

Quality assurance

Regulatory compliance

Staff coaching and performance

Time management and prioritization

Education

RN / LPN / CMA / Radiology Tech / Lab Tech / Surgical Tech or Mental Health Therapist license

Associate's degree in business, nursing, or health administration

Bachelor's degree in business, nursing, or health administration

Bachelor's program in progress (enrolled)

Job description

Employment Type

Full time

Shift

Day Shift

Description

Position: Clinic Supervisor: Gastroenterology Clinic

Location: Bettendorf, IA

Schedule: 40 hours per week, Day shift, M-F

Essential Functions

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Responsible for hiring, onboarding, coaching and appraising performance of specific clinical staff. Responsible for scheduling, orienting, training, and developing assigned colleagues. Responsible for reporting hours worked for payroll purposes.
• Works with individual clinic management to evaluate, monitor and enforce clinic specific protocols, procedures and objectives. Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).
• Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.
• Promotes an environment of Patient Centered Care, building a team that promotes a positive patient experience with each encounter.
• Assists in the development of the clinic budget. Monitors utilization of staff and supplies and makes appropriate adjustments to meet the budget. Reconciles and/or prepares daily bank deposits.
• Monitors clinic specific compliance with MCI Policies implementing plans as needed. Reviews and makes recommendations to managers on possible revisions to the MCI policies.
• Promotes team concept among all staff in clinic. Utilizes effective verbal and nonverbal communication to ensure problems, possible solutions and final solutions are understood and accepted by all affected staff members and patients. Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
• Ensures mandatory education requirements for assigned staff are met, including mentoring and training of staff on changes in the health care environment.
• Schedules and supervises specific clerical personnel in the clinic. Participates in Performance Improvement activities as appropriate. Reconciles providers’ resource schedules.
• Maintains supply inventory and stocks supplies in various work areas.
• Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
• Monitors and maintains licensure certification requirements for assigned staff are met.
• Up to 49% of the role may be functioning in the capacity of staff. Work includes cross coverage in other clinic areas as team needs.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Minimum Qualifications

• Must be comfortable operating in a collaborative, shared leadership environment.
• Required the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.
• Must meet one of the following: 1) Current license or certification in one of the following roles: RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech or Mental Health Therapist; or 2) Associate's degree in business, nursing, health administration; or 3) Bachelor's degree in business, nursing, health administration; or 4) enrolled in a Bachelor’s program and actively pursuing. In limited circumstances, applicable MercyOne experience and/or external supervisory experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership.
• Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards
• Two years’ experience in a clinic/physician office.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Computer proficiency including Word, Excel, and office management computer program experience
• Experience setting goals, defining objectives, and working directly with physicians
• Financial background including use of spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets
• Extensive quality assurance background with a proven commitment to high standards of performance
• Experience with applicable state and federal regulatory agencies and occupational health safety laws governing clinic operation
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.