Clinical Supervisor: Orthopedics- Total Joint

Trinity Health; Crow Valley (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Trinity Health's MercyOne Genesis Crow Valley Orthopedics Care Clinic is looking for a Clinical Supervisor to oversee clinical operations and staff performance, ensuring patient-centered care and regulatory compliance.

The role supports hiring, training, scheduling, and evaluating staff, helps with budget management, and collaborates with clinic leadership to implement protocols and improve workflows. Full-time, day shift, no weekends.

Qualifications

• Current license or certification as RN, LPN, or MA; or completion of approved training program in laboratory and registered as CLS, MLT or Radiologic Technologist.
• Two years’ experience in a clinic/physician office.
• Basic Life Support (BLS) certification for the Healthcare Provider.

Responsibilities

• Oversee clinical operations and guide staff performance in a patient-centered clinic.
• Assist with hiring, onboarding, coaching, and evaluating clinical staff.
• Support schedule planning, training, budgeting, and enforcing clinic protocols.

Job description

Employment Type: Full time Shift: Day Shift. At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. At MercyOne Genesis Medical Group, we are dedicated to providing a medical home with high quality care where the focus is on you and your family’s health. We are the largest medical group in the Quad-Cities providing our community care where it wants it and care when it needs it. MercyOne Genesis Crow Valley Orthopedics Care Day-to-day activities become difficult, if not impossible, when you're suffering from hip, knee, shoulder or other joint pain. As leaders in joint care, our surgeons, nurses and therapists at MercyOne Crow Valley Orthopedics Care will guide you through education, treatment and recovery. At MercyOne, we use the latest techniques and advanced technology to provide you with the best treatment options, all close to home. You can be confident that our team of experienced specialists will use minimally invasive procedures whenever possible. Getting you back to living your best life - that’s our one purpose.

About the Position

We are looking to hire a Clinical Supervisor in our MercyOne Genesis Crow Valley Orthopedics Care Clinic. The Clinical Supervisor supports the delivery of patient-centered care by overseeing clinical operations, guiding staff performance, and ensuring compliance with organizational policies and regulatory standards. This position fosters a collaborative and professional work environment, promotes continuous improvement, and ensures efficient clinic workflows. The Clinical Supervisor assists with hiring, training, and evaluating clinical staff, supports budget management, and coordinates with clinic leadership to implement protocols and operational changes. Through effective communication and leadership, they enhance the quality of care and patient experience across the clinic.

Schedule: Full time 40 hours 7 or 8:00a-5:00p No weekend or Holidays

General Requirements

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Responsible for hiring, onboarding, coaching and appraising performance of specific clinical staff.
• Responsible for scheduling, orienting, training, and developing assigned colleagues.
• Responsible for reporting hours worked for payroll purposes.
• Works with individual clinic management to evaluate, monitor and enforce clinic specific protocols, procedures and objectives.
• Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).
• Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.
• Promotes an environment of Patient Centered Care, building a team that promotes a positive patient experience with each encounter.
• Assists in the development of the clinic budget.
• Monitors utilization of staff and supplies and makes appropriate adjustments to meet the budget.
• Reconciles and/or prepares daily bank deposits.
• Monitors clinic specific compliance with MCI Policies implementing plans as needed.
• Reviews and makes recommendations to managers on possible revisions to the MCI policies.
• Promotes team concept among all staff in clinic.
• Utilizes effective verbal and nonverbal communication to ensure problems, possible solutions and final solutions are understood and accepted by all affected staff members and patients.
• Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
• Ensures mandatory education requirements for assigned staff are met, including mentoring and training of staff on changes in the health care environment.
• Schedules and supervises specific clerical personnel in the clinic.
• Participates in Performance Improvement activities as appropriate.
• Reconciles providers’ resource schedules.
• Maintains supply inventory and stocks supplies in various work areas.
• Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
• Monitors and maintains licensure certification requirements for assigned staff are met.
• Up to 49% of the role may be functioning in the capacity of staff.
• Work includes cross coverage in other clinic areas as team needs.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education

• Must be comfortable operating in a collaborative, shared leadership environment.
• Required the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.
• Current license or certification as RN, LPN, or MA; or completion of approved training program in laboratory and registered as CLS, MLT or Radiologic Technologist.
• Two years’ experience in a clinic/physician office.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Acceptable credentialing bodies and certifications include American Red Cross CPR/AED for the Professional Rescuer and American Heart Association Basic Life Support.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
• Computer proficiency including Word, Excel, and office management computer program experience.

Experience

• Experience setting goals, defining objectives, and working directly with physicians.
• Financial background including use of spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets.
• Extensive quality assurance background with a proven commitment to high standards of performance.
• Experience with applicable state and federal regulatory agencies and occupational health safety laws governing clinic operations.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.