Receptionist - Endocrinology - Maplecrest Plaza

Trinity Health; Pleasant Valley Township (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Career growth opportunities

Job summary

Trinity Health MercyOne Health System seeks a Clinic Receptionist to warmly welcome patients, manage front desk operations, schedule appointments, and collect payments. You will handle insurance eligibility verification and input patient data into the EMR, ensuring accurate records and smooth patient flow.

The role requires strong communication, confidentiality, and a professional demeanor in a healthcare setting. Full-time hours are provided with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• Basic Life Support (BLS) certification or within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.
• Ability to read, write and understand English and communicate effectively.
• Maintain strict confidentiality of patient information.
• Demonstrate honesty, integrity and caring aligned with Trinity Health values.

Responsibilities

• Greet patients and manage front desk during visits.
• Check in patients and ensure efficient admitting per clinic policies.
• Answer and direct phone calls.
• Schedule appointments per office guidelines.
• Collect copays and deductibles and update patient records.

Skills

Interpersonal skills

Communication

Customer service

Scheduling

Phone etiquette

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Employment Type:

Full time

Shift:

Day Shift

Description

Job Title:

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Full Time

36 Hours/Week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.

• Answer phone calls and direct them appropriately.

• Schedule appointments according to office guidelines.

• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.

• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.

• Must maintain a high degree of confidentiality when dealing with patient information.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System's circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran