Clinic Clerical Lead - Full Time

Trinity Health; Davenport (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Trinity Health in Davenport, IA is seeking a Clinic Clerical Lead to oversee day-to-day clinic operations, coordinate staff, drive process improvements, and troubleshoot workflows to ensure smooth patient flow.

The role manages patient registrations, scheduling, billing coordination, medical records, and administrative duties, while providing direction in the absence of the manager and supporting staff development in alignment with our mission and values.

Qualifications

• Associate's degree in related field required.
• Equivalent years of experience in related field may be considered.
• Minimum of 2 years of related healthcare/medical office experience.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Responsibilities

• Oversees day-to-day clinic operations and patient flow.
• Coordinates staff scheduling, onboarding, and education.
• Assists with payroll, timekeeping, and performance management.
• Addresses patient inquiries and ensures quality patient care.
• Participates in meetings and enforces safety and departmental policies.

Skills

Collaborative leadership

Healthcare experience

Education

Associate's degree in related field

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Position Tite:

Clinic Clerical Lead

Position Purpose:

This positionis responsible foroverseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The roleassistsin managing workload assignments, scheduling, patientregistrations,andmedical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects.The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.

Hours:

Full Time; 40 hours/week

Shifts length 8 hours

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Optimizesclinicoperations,assistingwithpatient registration, billing, demographics, code scanning, denials, and collections.
• Overseesstaff scheduling, onboarding,andeducation.Assistswithpayroll, timekeeping, and performance management
• Recognizes and addresses issues,improvingclinicflowand ensuring quality patient care. Responds to patient inquiries.
• Activelyparticipatesinmeetings,leadshuddles,ensuring adherence to safety, infection control, and departmental policies.

Minimum Qualifications:

• Must be comfortable operating in a collaborative, shared leadershipenvironment.
• Associate's degree in related fieldrequired. Equivalent years of experience in related fieldsmay be considered in lieuofAssociate’sdegree.
• Must have a minimum of2years of prior related experience in a medical office orhealthcaresetting.
• Proof of completion of Mandatory Reporter abuse training specific topopulationservedwithinthree (3) months of hire.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.