Clinic Care Team Assistant - Patient Flow & Scheduling

Children's Wisconsin; Milwaukee (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Children's Wisconsin in Milwaukee seeks a Care Team Assistant to provide clerical and clinical support for ambulatory clinics, including scheduling patient appointments and tests, managing phone calls and in baskets, and assisting in maintaining a collaborative clinic environment.

The role emphasizes excellent customer service, confidentiality, and strong organizational skills to support efficient clinic workflows and communications with providers, patients, families, and staff.

Qualifications

• High school diploma or GED/HSED required.
• Bachelor's or Associate degree preferred.
• 1+ years related healthcare experience preferred.
• Proficient data entry and MS Office skills.
• Excellent interpersonal and organizational abilities.

Responsibilities

• Prepares for clinic by completing paperwork, coordinating tests, and ensuring necessary information is available.
• Communicates with patients and families with excellent customer service while maintaining confidentiality.
• Supports clinic operations, monitors flow, and assists team to maintain timely appointments.
• Uses electronic systems to schedule and document patient interactions and test orders.

Skills

Data entry

Microsoft Office

Communication

Organization

Confidentiality

Teamwork

Education

High School diploma or GED/HSED

Bachelor's Degree preferred

Associate's Degree preferred

Job description

Children's Wisconsin in Milwaukee seeks a Care Team Assistant to provide clerical and clinical support for ambulatory clinics, including scheduling patient appointments and tests, managing phone calls and in baskets, and assisting in maintaining a collaborative clinic environment.

The role emphasizes excellent customer service, confidentiality, and strong organizational skills to support efficient clinic workflows and communications with providers, patients, families, and staff.