Senior Administrative Associate - Scheduling & Operations

UNC REX Healthcare; Eastowne (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

UNC Health Care System in Chapel Hill, NC, is seeking an Administrative Representative to operate with increasing autonomy in a 40-hour work week. The role emphasizes office procedures, scheduling, patient interactions, and financial documentation within an onsite team environment.

The position requires a high school diploma or GED and one year of clerical experience; no licensure is required. Salary ranges from $18.48 to $25.89 per hour, with pay determined by experience and equity

Qualifications

• Customer-focused with strong problem-solving abilities.
• Proficient in Microsoft Office to prepare reports and documents.
• Willingness to learn and respond to feedback.
• Ability to manage performance to meet internal and external requirements.
• Understanding of insurance and billing processes.
• Ability to resolve conflicts and maintain professional relationships.

Responsibilities

• Expedites non-routine purchases for departments and manages supply inventory.
• May train others using verbal and written communication.
• Schedules providers, staff, facilities and patients, coordinating meetings and travel.
• Prepares and maintains basic financial records.
• Creates and edits complex documents using templates.
• Filing records and reconciling discrepancies according to procedures.
• Registers patients, collects payments, verifies insurance eligibility.
• Represents UNC Health Care with internal/external entities regarding budget, payments, and inventory.
• Answers customer inquiries and handles complaints, including third-party providers.

Skills

Customer Focus

Technical expertise

Coachability

Accountability

Fiscal responsibility

Conflict Resolution

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UNC Health Care System in Chapel Hill, NC, is seeking an Administrative Representative to operate with increasing autonomy in a 40-hour work week. The role emphasizes office procedures, scheduling, patient interactions, and financial documentation within an onsite team environment.

The position requires a high school diploma or GED and one year of clerical experience; no licensure is required. Salary ranges from $18.48 to $25.89 per hour, with pay determined by experience and equity