Hybrid Patient Access Specialist

UNC REX Healthcare; Chapel Hill (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care System in Chapel Hill is seeking a Care Access Specialist to support patient registration, scheduling outpatient appointments, and coordinating communications across departments. You will handle call center tasks and in-person interactions, ensuring accuracy in patient records and insurance data.

The role emphasizes exceptional customer service, teamwork, and adaptability within a hybrid work environment.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Three (3) years of customer service and/or clerical experience required.

Responsibilities

• Provides excellent customer service in a busy call center or outpatient clinic environment.
• Verifies key patient information (insurance, demographics) for accuracy.
• Schedules all patient appointments and communicates cancellations to providers.
• Manages referrals for multiple clinics and follows referral policies.
• Answers phones, directs calls, and delivers messages in Epic.
• Precepts new co-workers and responds to patient messages in the texting platform.

Skills

Customer service

Clerical work

Phone & in-person interaction

Epic EHR

Education

High school diploma or GED

Tools

Epic EHR

Job description

UNC Health Care System in Chapel Hill is seeking a Care Access Specialist to support patient registration, scheduling outpatient appointments, and coordinating communications across departments. You will handle call center tasks and in-person interactions, ensuring accuracy in patient records and insurance data.

The role emphasizes exceptional customer service, teamwork, and adaptability within a hybrid work environment.