Clinic Admin & Patient Experience Coordinator

Fresenius Medical Care; City of Rochester (NY); On-site; USD 19,000 - 32,000; Full time

Job summary

Fresenius Kidney Care in Rochester, NY, seeks a receptionist to support front desk operations in a clinical setting. You will greet patients, route calls, manage scheduling, and handle admissions data while maintaining patient confidentiality and a professional environment.

Ideal candidates have 6 months of relevant experience, proficiency with Microsoft Word/Excel/PowerPoint, and strong communication skills.

Qualifications

• Minimum 6 months relevant experience without a degree.
• 1-2 years related experience preferred.
• Experience with Microsoft Word, Excel and PowerPoint preferred.
• Good verbal communication skills and pleasant telephone manner.

Responsibilities

• Answering telephone and routing calls to the appropriate person.
• Professionally greet all patients and guests.
• Maintain a professional environment and monitor reception areas.
• Distribute incoming mail and obtain necessary signatures.
• Ensure patient confidentiality at all times.
• Assist with scheduling, registration and related records.
• Coordinate admissions data and data entry for systems.
• Assist with travel coordination and referrals as needed.

Skills

Office procedures

MS Office

Professional attitude

Communication

Organizational skills

Multitasking

Customer service

Proactive

Education

High School Diploma or GED

Job description

Fresenius Kidney Care in Rochester, NY, seeks a receptionist to support front desk operations in a clinical setting. You will greet patients, route calls, manage scheduling, and handle admissions data while maintaining patient confidentiality and a professional environment.

Ideal candidates have 6 months of relevant experience, proficiency with Microsoft Word/Excel/PowerPoint, and strong communication skills.