Clinic Access Lead: Medical Support Specialist

U.S. Department of Veterans Affairs; Lebanon (Lebanon County); On-site; USD 54,000 - 70,000; Full time

Job summary

Veterans Health Administration in Lebanon, PA seeks a Lead Medical Support Assistant to manage clinic flow and scheduling across inpatient and outpatient services. Responsibilities include supervising MSAs, guiding staffing, and coordinating with clinicians and patients to ensure timely access to care.

The role emphasizes training new staff, monitoring wait lists, and maintaining patient records in accordance with HIPAA. Work schedule is full-time, on-site, with standard weekday hours.

Responsibilities

• Answers questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting.
• Monitors and assigns workload, provides input on performance, resolves daily workplace issues, and ensures proper staffing coverage.
• Assists with training needs and complex procedures, including clinical flow processes across clinics and community resources.
• Schedules appointments, guides staff on policy changes, and maintains staff schedules; liaises among staff, patients and interdisciplinary teams.

Job description

Veterans Health Administration in Lebanon, PA seeks a Lead Medical Support Assistant to manage clinic flow and scheduling across inpatient and outpatient services. Responsibilities include supervising MSAs, guiding staffing, and coordinating with clinicians and patients to ensure timely access to care.

The role emphasizes training new staff, monitoring wait lists, and maintaining patient records in accordance with HIPAA. Work schedule is full-time, on-site, with standard weekday hours.