Clinic Access & Care Coordination Specialist

US-Department-of-Veterans-Affair; Jacksonville (NC); On-site; USD 46,000 - 65,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a GS-6 Advanced Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model.

You will coordinate clinic utilization, review schedules, and maintain clear communication with the patient care team across clinics and community resources. The role requires basic federal qualifications, English proficiency, and either six months of clerical experience or one year of education beyond

Qualifications

• United States Citizenship required.
• English Language Proficiency: must be proficient in spoken and written English.
• Experience: Six months clerical/office work demonstrating ability to acquire necessary knowledge and skills.
• Education: One year above high school.
• Experience/Education Combination: equivalent combination is acceptable for entry level.

Responsibilities

• Coordinate clinic utilization and monitor clinic setup to support patient care.
• Maintain effective communication with patients, interdisciplinary teams, VA medical centers, and external facilities.
• Enter and verify data in the electronic record; assist with problem solving on operational issues in team meetings.
• Support management information components of health eligibility programs and participate in team huddles to plan patient care.

Skills

English proficiency

Communication skills

Prioritization

Organizational skills

Education

One year above high school

Job description

The U.S. Department of Veterans Affairs is seeking a GS-6 Advanced Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model.

You will coordinate clinic utilization, review schedules, and maintain clear communication with the patient care team across clinics and community resources. The role requires basic federal qualifications, English proficiency, and either six months of clerical experience or one year of education beyond