Clinic Access and Scheduling Rep - Derm Clinic

Truman Medical Center; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Truman Medical Center in Kansas City, MO, seeks a Clinic Access and Scheduling Representative for the Dermatology Clinic. The role handles scheduling, pre-registration, check-in, and check-out, ensuring accurate patient demographics and financial data in the records system.

Strong communication is essential for addressing discount policies and patient financial obligations. The position supports a high-volume clinic, manages front desk operations, and serves as a primary contact for phone

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience.
• Strong communication and data-entry skills for patient records.
• Ability to work in a fast-paced hospital environment.

Responsibilities

• Assist patients with scheduling, pre-registration, and front desk tasks.
• Manage check-in/check-out and patient flow to optimize clinic operations.
• Enter and verify demographic and financial information in the records system.
• Explain discount policies and financial obligations to patients.
• Answer phone calls and maintain a productive clinic schedule.

Skills

Customer service

Communication skills

Front desk

Phone handling

Education

High school diploma

Job description

Clinic Access and Scheduling Rep - Derm Clinic

101 Truman Medical Center

Job Location

University Health 1 (UH1)

Kansas City, Missouri

Department

Dermatology Clinic UHTMC

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on line verification as provided by the organization. The Representative communicates health benefit information including the organization's Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements

High school diploma or equivalent required One year customer service Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons Concise written communication skills Proficient in use of computer hardware and software

Preferred:

Experience with customers in hospital, business or insurance office Knowledge of basic medical terminology Familiar with insurance College course work