Clinic Access and Scheduling Coordinator - Neurology Clinic

University Health; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

University Health Truman Medical Center in Kansas City, MO seeks a Clinic Access and Scheduling Coordinator (Neurology Clinic) to be the frontline ambassador, guiding patients through registration, scheduling, and insurance verification. You will help keep the clinic organized and ensure accurate information flows from check-in to billing.

You will lead PASR I & II staff, assist with training, and support billing, referrals, and documentation while delivering empathetic, high-quality service in

Qualifications

• High school diploma or equivalent.
• At least one year of appointment scheduling experience for medical procedures.
• Direct patient contact experience.
• Knowledge of basic medical terminology.
• Strong verbal and written communication skills.
• Experience mentoring or training staff.
• Proficiency with computer hardware and software.

Responsibilities

• Be the front-line representative who warmly welcomes patients, gathers demographic and financial information, and sets them up in our system.
• Verify insurance, eligibility, and pre-certifications while explaining benefits and financial responsibilities to patients.
• Collect co-pays, reconcile payments, and refer patients to financial resources when needed.
• Master scheduling to keep clinic calendars 90%+ full and flexible for same-day needs.
• Manage all incoming clinic calls with professionalism, empathy, and efficiency.
• Lead and mentor PASR I & II staff, assist with training, and step in as a trusted resource when supervisors are unavailable.
• Support billing processes, referrals, and documentation as needed.
• Deliver excellent customer service with compassion, integrity, and a smile.

Skills

Appointment scheduling experience

Direct patient contact

Medical terminology

Communication skills

Mentoring/training staff

Computer proficiency

Education

High school diploma or equivalent

Job description

Clinic Access and Scheduling Coordinator - Neurology Clinic101 Truman Medical CenterJob LocationUniversity Health Truman Medical CenterKansas City, MissouriClinic Neurology UHTMCFull time7:30AM - 4:00PM40

Job Description

Are you the type of person who loves to make someone's day just a little easier? Do you thrive on keeping things organized, solving problems, and being the go-to expert others count on? If so, this role might be your perfect fit!

We're looking for a Patient Scheduling Coordinator (level III) to be a front-line ambassador for our clinic. In this role, you'll be the first friendly voice patients hear on the phone and the first smile they see when they walk in. But you'll do more than greet patients-you'll be their guide through the registration process, a pro at scheduling appointments, and the expert who ensures financial and insurance details are squared away so care runs smoothly.

As a team leader and mentor, you'll also help coach and support other PASR staff, making sure our clinic runs like a well-oiled machine. If you love variety, leadership, and connecting with people, you'll feel right at home here.

What You'll Do

• Be the front-line representative who warmly welcomes patients, gathers accurate demographic and financial information, and gets them set up in our system.
• Verify insurance, eligibility, and pre-certifications while clearly explaining benefits and financial responsibilities to patients.
• Collect co-pays, reconcile payments, and refer patients to financial resources when needed.
• Master the art of scheduling-keeping clinic schedules 90%+ full while staying flexible for same-day needs.
• Manage all incoming calls to the clinic with professionalism, empathy, and efficiency.
• Lead and mentor PASR I & II staff, assist with training, and step in as a trusted resource when supervisors are unavailable.
• Support billing processes, referrals, and documentation as needed.
• Consistently deliver excellent customer service-meeting patients with compassion, integrity, and a smile.

What You Bring (Minimum Requirements)

• High school diploma or equivalent
• At least one year of experience in appointment scheduling for medical procedures
• Direct patient contact experience
• Knowledge of basic medical terminology
• Strong communication skills (verbal + written)
• Experience mentoring or training staff
• Computer proficiency (hardware + software)