Climbing Lead: Elevate Customer Experience & Training

House-of-Spor; Sioux Falls (SD); On-site; USD 31,000 - 52,000; Full time

Job summary

DICK’S Sporting Goods in Sioux Falls, SD, is seeking a Climbing Lead to manage our in-store rock wall and climbing program. You will coach customers and teammates, supervise sessions, and ensure safety standards while delivering exceptional service.

You’ll organize lessons, schedule guides, and coordinate equipment upkeep, training new hires, and upholding store policies as a key member of the climbing department.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Climbing certification required.
• Retail or customer-focused experience preferred.

Responsibilities

• Lead and supervise the climbing activity and rock wall sessions.
• Provide instruction on climbing techniques for all ages and experience levels.
• Deliver training to associates and mentor new hires in climbing safety and customer service.
• Maintain safety protocols, equipment, and store standards within the climbing department.

Skills

Team leadership

Customer service

Climbing knowledge

Safety procedures

Training & mentoring

Job description

DICK’S Sporting Goods in Sioux Falls, SD, is seeking a Climbing Lead to manage our in-store rock wall and climbing program. You will coach customers and teammates, supervise sessions, and ensure safety standards while delivering exceptional service.

You’ll organize lessons, schedule guides, and coordinate equipment upkeep, training new hires, and upholding store policies as a key member of the climbing department.