Climbing Lead - Retail Training & Wall Experience

DICK'S Sporting Goods

Raleigh (NC)

On-site

USD 32,000 - 52,000

Full time

3 days ago

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Job summary

DICK’S Sporting Goods in Raleigh is seeking a Climbing Lead to drive the rock wall program and climbing services in-store. You will train teammates, oversee daily operations, and deliver exceptional customer service while guiding climbers of all ages.

Responsibilities include supervising climbing sessions, maintaining safety standards, scheduling activities, and ensuring merchandise presentation. A climbing certification is required; flexible availability for nights, weekends and holidays is

Qualifications

Flexible availability - including nights, weekend, and holidays
Climbing certification required
Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.

Responsibilities

Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards.
Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
Instruct climbing techniques for explores of all ages and experience levels.
Teach instructional lessons as needed or requested.
Supervise climb sessions.
Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes.