Climbing Lead: Elevate Customer Experience & Team Training

Dick's Sporting Goods; Tulsa (OK); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

DICK'S Sporting Goods is hiring a Climbing Lead in Tulsa to run the indoor climb department, train teammates, and engage customers with climbing expertise. You will supervise sessions, enforce safety standards, and coordinate daily operations under store leadership.

The role emphasizes high-quality customer service, product knowledge, and instructional sessions for climbers of all ages. Flexibility with hours including nights and weekends is required.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Prior retail sales or customer-focused experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with labor laws.

Responsibilities

• Drive customer service within the climb department and uphold selling standards.
• Provide consultative product knowledge to customers and oversee the climbing area.
• Instruct climbing techniques for all ages and experience levels; teach lessons as needed.
• Supervise climb sessions and manage daily operations of the climb area.
• Assist in department scheduling, workflow direction and project status monitoring.
• Identify and correct safety concerns and maintain safety-related procedures.

Skills

Customer service

Product knowledge

Climbing instruction

Staff training

Safety compliance

Team supervision

Education

Climbing certification

Job description

DICK'S Sporting Goods is hiring a Climbing Lead in Tulsa to run the indoor climb department, train teammates, and engage customers with climbing expertise. You will supervise sessions, enforce safety standards, and coordinate daily operations under store leadership.

The role emphasizes high-quality customer service, product knowledge, and instructional sessions for climbers of all ages. Flexibility with hours including nights and weekends is required.