Climbing Lead: Elevate Customer Experience & Team Training

Dick's Sporting Goods; Cedar Rapids (IA); On-site; USD 38,000 - 46,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Climbing Lead for the Cedar Rapids store to drive the in-store climbing program and customer service within the climbing department.

You will train teammates, supervise climbing sessions, and ensure safety standards while delivering consultative product knowledge and excellent service to climbers of all ages.

Qualifications

• Customer service excellence within the department.
• Ability to lead and train others in a retail setting.

Responsibilities

• Drive the highest level of customer service within the climb department.
• Provide consultative product knowledge to customers and climbers.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Supervise climb sessions and ensure safety.
• Maintain merchandise presentation and floor sets for climbing gear.
• Assist store management with scheduling, workflow, and project status.
• Communicate initiatives, programs, and promotions to staff.
• Identify and correct safety concerns with the rock wall and equipment.
• Ensure safety-related standard operating procedures are followed.
• Train and mentor new hires and provide timely feedback.
• Manage team-building events at the rock wall.

Skills

Customer service

Team leadership

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

ROLE RESPONSIBILITIES:

As the Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in store rock wall experience . You will drive the engagement, training and educational programs for both customers and teammates in all aspects of climbing. As the Climbing Lead, you are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed.

• Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company's service and selling standards.

• Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.

• Instruct climbing techniques for explores of all ages and experience levels.

• Teach instructional lessons as needed or requested.

• Supervise climb sessions.

• Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.

• Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.

• Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.

• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.

• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.

• Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and where applicable, the field.

• Ensures the safety and security of teammates, customers and property per local regulations.

• Ensure all certifications are completed and up to date.

• Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates.

• Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables.

• Manage team-building events at the rock wall with guides.

• Perform other tasks as assigned by management.

LEADERSHIP COMPETENCIES:

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

• Engagement Driver

• Talent Developer

• Effective Team Building Skills

• Plans & Aligns

QUALIFICATIONS:

• Flexible availability - including nights, weekend, and holidays

• Prior retail sales experience (or customer-focused experience) preferred

• Climbing certification required

• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.