Climbing Gym Operations & Team Leader

Rock Spot Climbing; Malden (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rock Spot Climbing in Malden, MA seeks a Gym Manager to lead daily operations, supervise staff, and drive sales while maintaining exceptional customer service. You will hire and coach a team, manage schedules, and work with the district/team to achieve monthly goals.

The role requires a bachelor’s degree and proven leadership with employees, including scheduling and enforcing policies, with availability for nights and weekends.

Qualifications

• Bachelor's degree required.
• Previous management experience with employees.
• Experience scheduling employees.
• Ability to supervise and enforce rules.
• Willingness to work nights and weekends.
• Strong customer service orientation.

Responsibilities

• Provide first-class customer service and manage opening/closing procedures.
• Hire, train, and coach a team of supervisors and staff.
• Drive sales by matching guests with products.
• Analyze performance using reports for improvement.
• Oversee scheduling, inspections, cleaning, and maintenance.
• Handle accounts receivable, deposits, and cash control.

Skills

Customer service

Team leadership

Employee scheduling

Money handling

Communication

Nights/weekends availability

Punctuality

Reliability

Rule enforcement

Experience with employees

Supervision

Education

Bachelor's Degree

Job description

Rock Spot Climbing in Malden, MA seeks a Gym Manager to lead daily operations, supervise staff, and drive sales while maintaining exceptional customer service. You will hire and coach a team, manage schedules, and work with the district/team to achieve monthly goals.

The role requires a bachelor’s degree and proven leadership with employees, including scheduling and enforcing policies, with availability for nights and weekends.