Gym Manager

Rock Spot Climbing; Malden (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rock Spot Climbing in Malden, MA seeks a Gym Manager to lead daily operations, supervise staff, and drive sales while maintaining exceptional customer service. You will hire and coach a team, manage schedules, and work with the district/team to achieve monthly goals.

The role requires a bachelor’s degree and proven leadership with employees, including scheduling and enforcing policies, with availability for nights and weekends.

Qualifications

• Bachelor's degree required.
• Previous management experience with employees.
• Experience scheduling employees.
• Ability to supervise and enforce rules.
• Willingness to work nights and weekends.
• Strong customer service orientation.

Responsibilities

• Provide first-class customer service and manage opening/closing procedures.
• Hire, train, and coach a team of supervisors and staff.
• Drive sales by matching guests with products.
• Analyze performance using reports for improvement.
• Oversee scheduling, inspections, cleaning, and maintenance.
• Handle accounts receivable, deposits, and cash control.

Skills

Customer service

Team leadership

Employee scheduling

Money handling

Communication

Nights/weekends availability

Punctuality

Reliability

Rule enforcement

Experience with employees

Supervision

Education

Bachelor's Degree

Job description

Gym Manager

The Gym Manager at Rock Spot Climbing is in charge of the day-to-day operations of the facility, as well as overseeing all managers, shift supervisors and floor staff. They are responsible for hiring, training and coaching a team of enthusiastic employees and developing a culture where customer service is a top priority. They are also responsible for training and encouraging a team that is sales focused and dedicated to meeting monthly sales goals. The gym manager works alongside the local management team under the supervision of the District Manager.

Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.

Roles and Responsibilities

• First Class Customer Service– Perform all duties associated with running the gym, including opening/closing procedures, POS interactions and basic instruction.
• Quality Coaching – Hire, train, and maintain a team of supervisors and floor staff with a focus on continuous growth and learning.
• Superior Sales – Manage a team that strives to meet and exceed local sales goals by matching guests with the products we offer that best meet their needs.
• Data Driven Management – Use various reports to analyze individual and team performance with an eye to consistent improvement.
• Facility Management– Use organizational tools to schedule inspections, cleaning and maintenance tasks.
• Administrative Excellence– Use multiple administrative tools to create weekly staff schedules, oversee accounts receivable, maintain register drawers and prepare weekly deposits.

Qualifications and Skills

We are looking for a skilled manager with a commitment to the long term growth of their team members and their local community.

• Bachelor's Degree
• Previous management experience with employees
• Experience with employee scheduling
• Ability to supervise
• Ability to work nights/weekends
• Ability to enforce rules and regulations
• Ability to handle money
• Ability to communicate effectively with corporate management team
• Punctual and reliable
• Customer service experience
• Basic computer skills

Physical Requirements

• Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement:

At Rock Spot Climbing we provide a positive climbing experience for all.

Rock Spot Climbing Core Values

1. Promote Climbing to All Ages, All Abilities
2. Create Outstanding Customer Experiences
3. Build Relationships, Make Connections
4. Strive For Excellence
5. Succeed as a Team