Gym Operations Leader — Climbing Community & Growth

Climbing Business Journal; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Generous paid time off

Paid parental leave

Employee Assistance Program (EAP)

Free Bouldering Project membership for

Discounts on gear, merchandise, and当地等

Job summary

Bouldering Project is seeking a General Manager to oversee all aspects of gym operations, programming, and facilities, guiding safety, financial performance, and a culture of inclusion across our nine markets in the U.S. You will lead the management team, partner with marketing and programming, and build strong community connections while ensuring exceptional guest experiences and operational excellence.

This full-time role emphasizes leadership, people development, and adherence to safety

Qualifications

• 3+ years of management experience in operations, fitness, climbing, or hospitality.
• Proven success in leading diverse teams and driving performance.
• Strong organizational and financial management skills.
• Excellent communication and leadership abilities.
• Experience developing and implementing systems and processes.
• Commitment to inclusivity, safety, and community engagement.

Responsibilities

• Lead and support the gym’s management team to operate a best-in-class facility
• Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
• Implement and evolve systems for operations, safety, and customer experience
• Develop and manage gym budgets, reporting, and overall financial health
• Foster a welcoming, inclusive, and high-performing workplace culture
• Collaborate with marketing, events, and programming teams to enhance community engagement
• Maintain accountability and support professional development at all staff levels
• Lead risk management efforts, including emergency planning and incident response
• Build relationships with local organizations to support outreach and inclusivity
• Serve as the primary point of contact for the Regional Manager and Support Team

Skills

Management experience

Team leadership

Operations management

Budgeting / financial management

Communication skills

Process improvement

Job description

Bouldering Project is seeking a General Manager to oversee all aspects of gym operations, programming, and facilities, guiding safety, financial performance, and a culture of inclusion across our nine markets in the U.S. You will lead the management team, partner with marketing and programming, and build strong community connections while ensuring exceptional guest experiences and operational excellence.

This full-time role emphasizes leadership, people development, and adherence to safety