Climbing Gym Shift Supervisor: Customer Experience & Sales

Rock Spot Climbing; Wakefield (RI); On-site; USD 22,041 - 30,307; Full time

Job summary

Rock Spot Climbing is seeking a Shift Supervisor to deliver outstanding customer service and oversee daily gym operations. You will manage sales, coordinate floor staff, and promote products and events under local management guidance.

Ideal candidates have indoor climbing and supervisory experience, strong organizational skills, and a friendly, outgoing personality. This role requires reliability and a proactive approach to maintaining a safe, welcoming climbing environment.

Qualifications

• Must have indoor rock climbing experience and supervisory background.
• Strong customer service and sales aptitude.
• Detail oriented, punctual, and reliable with basic computer skills.

Responsibilities

• Provide first-class customer service to gym members and guests.
• Meet and exceed local sales goals by pairing guests with the right products/services.
• Supervise floor staff and maintain a safe, positive gym atmosphere.
• Oversee opening/closing, manage registers, stock, and gym floor upkeep.
• Coordinate with local management and promote products and events.
• Maintain in‑gym signage and update social media as needed.
• Handle administrative tasks across multiple computer platforms.

Skills

Indoor rock climbing

Supervisory experience

Detail oriented

Punctual

Customer service

Retail/sales

Floor staff functions

Basic computer skills

Outgoing personality

Job description

Rock Spot Climbing is seeking a Shift Supervisor to deliver outstanding customer service and oversee daily gym operations. You will manage sales, coordinate floor staff, and promote products and events under local management guidance.

Ideal candidates have indoor climbing and supervisory experience, strong organizational skills, and a friendly, outgoing personality. This role requires reliability and a proactive approach to maintaining a safe, welcoming climbing environment.