Climbing Gym Operations Lead

Central Rock Gym; Cambridge (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Central Rock Gym in Cambridge, MA is seeking an Assistant Manager to partner with the location's General Manager to run daily operations, staffing, membership, programs, events, payroll, and facility maintenance. You will lead by example to foster a fun, welcoming environment and ensure a smooth, high-quality CRG community experience.

The role requires 2+ years climbing experience, flexibility in scheduling including early mornings, nights and holidays, and a proactive, detail-oriented

Qualifications

• 2+ years climbing experience.
• CPR/First aid certified preferred; CWI/AMGA or similar highly desired.
• Experience with Google Suite preferred.

Responsibilities

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Skills

Leadership

Climbing

Customer service

Team management

Tools

Google Suite

Job description

Central Rock Gym in Cambridge, MA is seeking an Assistant Manager to partner with the location's General Manager to run daily operations, staffing, membership, programs, events, payroll, and facility maintenance. You will lead by example to foster a fun, welcoming environment and ensure a smooth, high-quality CRG community experience.

The role requires 2+ years climbing experience, flexibility in scheduling including early mornings, nights and holidays, and a proactive, detail-oriented