Climbing Event Host & Guest Experience Guide

Central Rock Gym; Watertown (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Central Rock Gym in Watertown, MA is hiring an Event Staff member to create a fun, welcoming environment for members and guests during all gym events. You will deliver top-notch customer service, greet participants, and help run special events with safety and efficiency.

This role requires flexible evenings and weekend availability, strong communication, comfort with heights, and the ability to multi-task in a fast-paced setting. Team players who enjoy teamwork will thrive here.

Qualifications

• Flexible schedule – ability to work nights and weekends during booked events.
• Friendly, approachable, patient, and energetic personality.
• Strong communication and customer service skills.
• Experience working with children and comfortable working around large groups of people.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated to work, self-directed and independent as well as a Team Player.

Responsibilities

• Greet members and guests.
• Facilitate instruction and orientations during special events (teach people about rock climbing basics).
• Develop proficiency in top rope belaying.
• Process registrations, review all proper forms and waivers, and issue climbing gear.
• Other duties as required.

Skills

Customer service

Strong communication

Team player

Flexible schedule

Job description

Central Rock Gym in Watertown, MA is hiring an Event Staff member to create a fun, welcoming environment for members and guests during all gym events. You will deliver top-notch customer service, greet participants, and help run special events with safety and efficiency.

This role requires flexible evenings and weekend availability, strong communication, comfort with heights, and the ability to multi-task in a fast-paced setting. Team players who enjoy teamwork will thrive here.