Event Staff - Indoor Climbing Facility

Central Rock Gym; Stoneham (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Central Rock Gym is seeking an energetic Event Staff member to welcome members and guests and ensure a smooth flow of special events. You will deliver outstanding customer service and help create a fun, safe, and inclusive CRG experience for our community.

Responsibilities include greeting guests, guiding orientations at events, assisting with belay basics, processing registrations and waivers, and supporting other duties as needed to keep events running smoothly.

Qualifications

• Flexible schedule, including nights and weekends during events.
• Friendly, approachable, patient, energetic demeanor.
• Strong communication and customer service skills.
• Experience working with children and large groups.
• Comfortable at heights and able to lift up to 50 lbs.

Responsibilities

• Greet members and guests.
• Facilitate instruction and orientations during events (teach rock climbing basics).
• Develop proficiency in top rope belaying.
• Process registrations, review forms and waivers, and issue climbing gear.
• Other duties as required.

Skills

Flexible schedule

Customer service

Strong communication

Experience with children

Comfortable with heights

Lift up to 50 lbs

Multi-tasking

Team player

Job description

Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

Summary:

As an Event Staff, you will foster a fun and welcoming environment by providing the utmost customer service to our members and guests and ensuring a smooth flow of special events at the gym for an outstanding CRG community experience.

Responsibilities:

• Greet members and guests.
• Facilitate instruction and orientations during special events (teach people about rock climbing basics).
• Develop proficiency in top rope belaying.
• Process registrations, review all proper forms and waivers, and issue climbing gear.
• Other duties as required.

Requirements:

• Flexible schedule – ability to work nights and weekends during booked events.
• Friendly, approachable, patient, and energetic personality.
• Strong communication and customer service skills.
• Experience working with children and comfortable working around large groups of people.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated to work, self-directed and independent as well as a Team Player.