Climbing Gym Front Desk & Membership Concierge

Central Rock Gym; Stoneham (MA); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Central Rock Gym in Stoneham, MA is seeking a Front Desk Sales team member to be the first point of contact for members and guests, driving memberships and delivering a welcoming CRG experience.

You will greet guests, give tours, process registrations and sales, operate the membership system, and help create an energetic, inclusive space that supports climbers of all levels. Strong communication and friendly demeanor are essential.

Qualifications

• Flexible schedule including nights, weekends, early mornings, and some holidays.
• Friendly, approachable, energetic personality.
• Strong communication, customer service, and sales abilities with the ability to recommend memberships and programs.
• Experience working with children and comfortable around large groups.
• Climbing knowledge is a plus.
• Ability to lift up to 50 lbs and work at heights.

Responsibilities

• Greet members and guests and answer questions about facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide facility tours and explain benefits of CRG memberships and services.
• Operate the membership system for registrations and sales transactions.
• Process registrations, review waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.

Skills

Sales skills

Customer service

Communication

Tools

RGP system

Job description

Central Rock Gym in Stoneham, MA is seeking a Front Desk Sales team member to be the first point of contact for members and guests, driving memberships and delivering a welcoming CRG experience.

You will greet guests, give tours, process registrations and sales, operate the membership system, and help create an energetic, inclusive space that supports climbers of all levels. Strong communication and friendly demeanor are essential.