Event Staff - Indoor Fitness Facility

Central Rock Gym; Watertown (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Central Rock Gym in Watertown, MA is hiring an Event Staff member to create a fun, welcoming environment for members and guests during all gym events. You will deliver top-notch customer service, greet participants, and help run special events with safety and efficiency.

This role requires flexible evenings and weekend availability, strong communication, comfort with heights, and the ability to multi-task in a fast-paced setting. Team players who enjoy teamwork will thrive here.

Qualifications

• Flexible schedule – ability to work nights and weekends during booked events.
• Friendly, approachable, patient, and energetic personality.
• Strong communication and customer service skills.
• Experience working with children and comfortable working around large groups of people.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated to work, self-directed and independent as well as a Team Player.

Responsibilities

• Greet members and guests.
• Facilitate instruction and orientations during special events (teach people about rock climbing basics).
• Develop proficiency in top rope belaying.
• Process registrations, review all proper forms and waivers, and issue climbing gear.
• Other duties as required.

Skills

Customer service

Strong communication

Team player

Flexible schedule

Job description

Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

Summary

As an Event Staff, you will foster a fun and welcoming environment by providing the utmost customer service to our members and guests and ensuring a smooth flow of special events at the gym for an outstanding CRG community experience.

Responsibilities

• Greet members and guests.
• Facilitate instruction and orientations during special events (teach people about rock climbing basics).
• Develop proficiency in top rope belaying.
• Process registrations, review all proper forms and waivers, and issue climbing gear.
• Other duties as required.

Requirements

• Flexible schedule – ability to work nights and weekends during booked events.
• Friendly, approachable, patient, and energetic personality.
• Strong communication and customer service skills.
• Experience working with children and comfortable working around large groups of people.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated to work, self-directed and independent as well as a Team Player.