Client Travel Programs Specialist

American Express Global Business Travel; Helena (MT); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development

Job summary

Amex GBT is seeking a collaborative travel operations specialist to provide day-to-day operational support, answer questions, and optimize client setup across multiple platforms across the United States.

You will work with the Client Service Manager and client to implement tools, troubleshoot rates, and generate ad-hoc reports. A proactive, data-driven approach and strong English communication are essential in a fast-paced global environment.

Qualifications

• 2+ years in travel management, corporate travel support, or related field.
• Fluency in English; additional languages like Spanish, French, Mandarin are a plus.
• Proven ability to manage multi-faceted, time-sensitive projects.
• Strong facilitation, written documentation, status reporting, presentation, and negotiation skills.

Responsibilities

• Provide day-to-day operational support and answer general user questions (non-booking related).
• Create and monitor support cases for post booking and program management issues.
• Execute site administration across multiple platforms to optimize client setup.
• Facilitate implementation of new tools and processes for travel operations.
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly.
• Generate ad-hoc reporting as agreed upon with client team and account management.
• Audit and analyze client travel program data to identify inconsistencies and develop solutions.
• Project Management on select initiatives to achieve established goals and deliverables.
• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades and best practices.

Skills

Project management

Time management

Communication

Negotiation

Data analysis

Tools

Microsoft Office

Egencia

Concur

Coupa

Job description

Amex GBT is seeking a collaborative travel operations specialist to provide day-to-day operational support, answer questions, and optimize client setup across multiple platforms across the United States.

You will work with the Client Service Manager and client to implement tools, troubleshoot rates, and generate ad-hoc reports. A proactive, data-driven approach and strong English communication are essential in a fast-paced global environment.