Travel Program Support Specialist

American Express Global Business Travel; Topeka (KS); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Health benefits

Travel perks

Learning platform access

Job summary

American Express Global Business Travel seeks a collaborative Travel Operations Support professional in the United States. You will provide day-to-day operational support, handle post-booking issues, and optimize client setup across multiple platforms to ensure smooth travel management.

The role emphasizes data-driven reporting, project coordination, and proactive client advocacy, with opportunities to contribute in a global context and access comprehensive learning resources.

Qualifications

• 2+ years in travel management or corporate travel support.
• Fluency in English; additional languages are a plus.
• Ability to manage time-sensitive projects and priorities.
• Strong written and verbal communication, negotiation skills.
• Experience with travel management platforms (Egencia/Concur/Coupa).
• Proficient in Microsoft products.

Responsibilities

• Provide day-to-day operational support and answer general user questions (non-booking related).
• Create and monitor support cases for post-booking and program management issues.
• Execute site administration across multiple platforms to optimize client setup.
• Facilitate implementation of new tools and processes for travel operations.
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly.
• Generate ad-hoc reporting as agreed with client team and account management.
• Audit and analyze client travel program data to identify inconsistencies and develop solutions.
• Project management on select initiatives to achieve goals and deliverables.
• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades to stakeholders.
• Advocate for clients internally with management, support teams, and product development.

Skills

Travel management

English fluency

Project management

Stakeholder communication

Microsoft Office

Travel systems

Data analysis

Tools

Egencia

Concur

Coupa

Job description

American Express Global Business Travel seeks a collaborative Travel Operations Support professional in the United States. You will provide day-to-day operational support, handle post-booking issues, and optimize client setup across multiple platforms to ensure smooth travel management.

The role emphasizes data-driven reporting, project coordination, and proactive client advocacy, with opportunities to contribute in a global context and access comprehensive learning resources.