Client Travel Operations Specialist

American Express Global Business Travel; Austin (TX); On-site; USD 60,000 - 112,000; Full time

Job summary

American Express Global Business Travel is seeking a detail-oriented professional to provide day-to-day operational support for client travel programs. You will manage post-booking issues, optimize client setups across platforms, and drive project initiatives in collaboration with client teams and internal stakeholders.

The role emphasizes strong communication, data analysis, and the ability to troubleshoot issues while delivering exceptional client service.

Qualifications

• 2+ years in travel management, corporate travel support, or related field.
• Fluent in English; preferred additional language fluency (Spanish, French, Mandarin, or other languages serving our client base)
• Demonstrated success managing multi-faceted, time-sensitive projects
• Strong facilitation, written documentation, status reporting, presentation, and negotiation skills; ability to translate complex technical requirements into clear client-facing summaries
• Proficient in Microsoft products; experience with travel management systems; preferred experience with Egencia, Concur, Coupa, or similar travel/expense management platforms
• Ability to troubleshoot issues independently, analyze data, and recommend solutions
• Proven ability to manage multiple priorities effectively in a fast-paced environment
• Preferred experience in account management or client-facing roles

Responsibilities

• Provide day-to-day operational support and answer general user questions (non-booking related).
• Create and monitor support cases as needed for post-booking and program management issues.
• Execute site administration across multiple platforms to optimize client setup.
• Facilitate implementation of new tools and processes for travel operations.
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly.
• Generate ad-hoc reporting as agreed upon with client team and account management.
• Audit and analyze client travel program data to identify inconsistencies and develop solutions.
• Project Management on select initiatives to achieve established goals and deliverables.
• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades, functionality enhancements, and best practices to appropriate stakeholders.
• Advocate for clients internally with management, support teams, and product development

Skills

Facilitation

Documentation

Status reporting

Presentation

Negotiation

MS Office

Travel systems

Egencia

Concur

Coupa

Troubleshooting

Prioritization

Client-facing

Tools

Egencia

Concur

Coupa

Job description

American Express Global Business Travel is seeking a detail-oriented professional to provide day-to-day operational support for client travel programs. You will manage post-booking issues, optimize client setups across platforms, and drive project initiatives in collaboration with client teams and internal stakeholders.

The role emphasizes strong communication, data analysis, and the ability to troubleshoot issues while delivering exceptional client service.