Global Travel Programs Support Specialist

American Express Global Business Travel; Lincoln (NE); On-site; USD 60,000 - 112,000; Full time

Job summary

American Express Global Business Travel in the United States is seeking a collaborative Travel Operations Support role to provide day-to-day operational help, answer user questions, and manage post-booking and program-management cases across multiple platforms.

You will partner with Client Service Managers and clients to optimize travel programs, implement tools, generate reports, and advocate for clients with internal teams, delivering high-quality service in a fast-paced, global environment.

Qualifications

• 2+ years in travel management, corporate travel support, or related field.
• Full professional fluency in English; multilingual is a plus (Spanish, French, Mandarin, etc).
• Demonstrated success managing multi-faceted, time-sensitive projects.
• Strong facilitation, written documentation, status reporting, presentation, and negotiation skills.

Responsibilities

• Provide day-to-day operational support and answer general user questions (non-booking related).
• Create and monitor support cases for post-booking and program management issues.
• Execute site administration across multiple platforms to optimize client setup.
• Facilitate implementation of new tools and processes for travel operations.
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly.
• Generate ad-hoc reporting as requested by client team and account management.
• Audit and analyze client travel program data to identify inconsistencies and solutions.
• Manage select projects to achieve goals and deliverables.
• Maintain knowledge of Egencia and GBT offerings and communicate updates to stakeholders.

Skills

Travel management

Project management

English fluency

Microsoft Office

Tools

Egencia

Concur

Coupa

Job description

American Express Global Business Travel in the United States is seeking a collaborative Travel Operations Support role to provide day-to-day operational help, answer user questions, and manage post-booking and program-management cases across multiple platforms.

You will partner with Client Service Managers and clients to optimize travel programs, implement tools, generate reports, and advocate for clients with internal teams, delivering high-quality service in a fast-paced, global environment.