Client Travel Programs Specialist

American Express Global Business Travel; Lansing (MI); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel is seeking a skilled travel-management professional to provide day-to-day operational support and collaborate with the Client Service Manager and client to optimize travel programs.

You will manage post-booking issues, implement new tools, generate reports, and ensure high-quality service in a fast-paced, global environment, with opportunities to influence processes and strengthen client partnerships.

Qualifications

• 2+ years in travel management or corporate travel support.
• Fluency in English; additional languages beneficial (Spanish, French, Mandarin, or other languages serving our client base).
• Demonstrated success managing multi-faceted, time-sensitive projects.
• Strong facilitation, written documentation, status reporting, presentation, and negotiation skills; ability to translate complex technical requirements into clear client-facing summaries.

Responsibilities

• Provide day-to-day operational support and answer general user questions (non-booking related).
• Create and monitor support cases for post-booking and program management issues.
• Execute site administration across multiple platforms to optimize client setup.
• Facilitate implementation of new tools and processes for travel operations.
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly.
• Generate ad-hoc reporting as agreed upon with client team and account management.
• Audit and analyze client travel program data to identify inconsistencies and develop solutions.
• Project Management on select initiatives to achieve established goals and deliverables.
• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades, functionality enhancements, and best practices to appropriate stakeholders.
• Advocate for clients internally with management, support teams, and product development

Skills

Travel management

Project management

Client relations

Tools

Egencia

Concur

Coupa

Job description

American Express Global Business Travel is seeking a skilled travel-management professional to provide day-to-day operational support and collaborate with the Client Service Manager and client to optimize travel programs.

You will manage post-booking issues, implement new tools, generate reports, and ensure high-quality service in a fast-paced, global environment, with opportunities to influence processes and strengthen client partnerships.